Frequenty Asked Questions

    Generic FAQ

  • Whats is a VPS?

    VPS hosting is a Virtual Private Server, and is a virtualized server. A VPS hosting environment mimics a dedicated server within a shared hosting environment. It is technically both shared hosting and dedicated hosting. VPS Hosting is one of several types of web hosting accounts you can choose from to host your website online. To have a website on the internet, you need to have your website files on a web server. Setting up and managing a server can not only be expensive, but difficult too. Purchasing web hosting allows someone to rent space on a web server, making it easier for the average person to have host a website online because all they need to do is upload their site files (no server setup is needed on their part). All three of these hosting account types are similar in the fact that they all give you a web server to run your website on. They vary in how they are setup, the features they offer, and the level of customization you can have with each one. Check out more information about our various VPS plans and features.

  • Should I choose a VPS or Dedicated Server?

    With our dedicated servers, you rent an entire server. This is optimal for people that have very high traffic to their websites or need to setup their server in a very specific way. Not everyone needs to have a fully dedicated web server however. If you're just getting started with your website, you can save quite a bit of money if you rent a small portion of the server. Shared hosting is when you share a portion of the server with other users rather than rent an entire server to yourself. If you are considering a dedicated server and are unsure if it is right for you, perhaps you will need to get VPS hosting.

  • How to request technical assistance

    From Client Area → Submit Ticket

  • Where are the servers located?

    All VPS and Dedicated server are located in Europe (Germany, France, Netherland) Our services represent the better solution for low ping in all European Country, for who search SEO Optimization and high performance.

  • When my service will be activated?

    All orders are processed from Monday to Friday from 8.00 to 18.00 (CEST). Activation process can be required 48h for VPS and 72h for Dedicated Server.

  • How I get login details?

    Login details are sended via email. In client area you can find a record of emails received.

  • Sales FAQ

  • Do you offer a manage service for VPS and Server?

    Yes, we do! We offer a Fully Managed solution for VPS/Server with cPanel, Plesk or ISPConfig.

  • Why I should choose a Fully Managed solution?

    basically would give you two options: Unmanaged (or Self-provisioning) solution where you are in charge of managing autonomously your services or you can choose a Fully managed solution where your online business is always cheered by expert hands, you can enjoy a dedicated technical support and your structures are monitored 24/24 everyday of the year. Both solutions offer pros and cons. Understanding the advantages and disadvantages and choosing one of them may be complex. Anyway, thanks to some simple considerations we can help you determining which choice would be the best for your business. Let's see what a Fully Managed service offers: High availability services, monitoring, assistance and 24/h support. The power of the Cloud without stress, expenses and time needed in case of a self management. The creation of an infrastructure that is perfectly made for the way you do business online. Increased productivity and transparency of the IT department. Infrastructure optimization and its rapid innovation. Full control of your online business without the concern related to the update and security. Moreover it provides the management and the support of experts and Cloud specialists, dedicate assistance and 24x7x365 monitoring with alerting and reporting, modular approach and highly scalable and adaptable levels of assistance in terms of support and SLA.

  • In Fully Managed solution I get a root access?

    In fully managed solution is not provided root access. You will be a priviledge access to manage all service and server resources.

  • What Fully Managed Covered?

    You can find more details here: Server Management

  • What suport offered for Unmanaged server?

    For customers who choose an unmanaged service is provided only hardware and network support. If you need technical assistance for services as Apache, FTP, Mail, etc.. you can buy a dedicated support ticket from here Premium Support.

  • I have a problem with my Unamanged VPS/Server, what can I do?

    If you need technical assistance for services as Apache, FTP, Mail, etc.. you can buy a dedicated support ticket from here Premium Support

  • Money Back Guarantee

    If you are not satisfied for any reason, you can ask for a full refund in 10 days from activation of your service. To get a refund you need to send us an email with your request at
    Note: is not efundable domain name, ssl certificate, additionals ip and control panel license.
    For more details please consult our Terms of Services.

  • How can upgrade my VPS?

    You can ask for VPS upgrade opening a sales ticket from our Client Area. Operation request reboot of your service for hd resize. Note: It is not possible upgrade WHMx VPS Plan, in this case is necessary buy a new VPS with more resources. If VPS is managed out techs tke care for move all your websites to new VPS.

  • How can I pay?

    You can pay via PayPal

  • What billing cycle can I choose?

    You can choos a monthly, semi-annual and annually billing cycle.

  • What happens if I exceed the monthly bandwidth?

    There are no addtion cost for execeed bandwidth but your connection is limited. You can restore your connetion after paying €5 for each TB used.

  • Can I order addtional IP?

    Additional IP are available only for dedicated server.

  • Is it available IPv6?

    Yes, IPv6 is available, generally a /64 subnet.

  • Do you offer assistance for site migration?

    Yes, we offer support for site migration. You can find more details here: Support Migration.

  • What is your SLA?

    All our services are covered of a minimum SLA 99%. SLA if offered on connectivity VPS/Server and not on server services. You can find more details on our ToS.

  • Why I have to provide my identity proof?

    At any time and for any reason, our administrative department can require a valid identity document in order to ensure that your order is not a fraud. All documents received will be kept for 15 days and then deleted from our records.

  • Refund and Paypal dispute?

    If a customer open a paypal dispute without any notify to our sales department VPS-Managed reserves the right to suspend and terminate all services associated to customer and set order as fraud.

  • Technical FAQ

  • What kind of virtualization is used?

    We use only KVM (Kernel-based Virtual Machine) virtualization who guarantee dedicated resources for each VPS, so it is not possible overselling. All allocated resources will be always available.

  • Are there are any limitations?

    As KVM is used for virtualization, there are no technical limitations on the number of processes or open files. It is thus possible to make changes to iptables and routing, and to install your own services. It it also possible to install a custom kernel.

  • Do you offer a console access (KVM Access)?

    Yes, from your Client Area you can manage your VPS and access to console.

  • How high is the performance of the vCPUs?

    Each vCPU has the CPU performance of an Intel Xeon E5 CPU running at 2.0 GHz. The actual speed in the instance may vary.

  • È possibile montare una propria ISO?

    The mounting of CD/DVD images is possible via the Client Area. To do this, select your virtual server, go to "Settings" and select the required ISO image next to "Mount CD/DVD image". Once selected, click on "Save". The image is now mounted on your server and is ready for us. By selecting "-" the image can be ejected again. Uploading custom ISOs is currently not possible but can be checked in individual cases by the support. Please contact the support to ask about this via ticket. The available images are constantly being updated. Currently the following ISO images can be chosen from: ArchLinux CentOS 6.7 CentOS 7 Debian Wheezy 7.9 Debian Jessie 8.2 Elastix 2.5 Elastix 3.0 MailCleaner Mikrotik OpenBSD 5.8 pfSense Ubuntu 14.04 LTS Ubuntu 15.10 Virtio driver CD for Windows systems VyOS Windows Server 2008 R2 Windows Server 2012 R2

  • What can I do with a VPS?
    1. WEB server: It is certainly the most common use of a VPS. With or without control panel, with a VPS you can manage multiple web sites and with it you have dedicated resources.

    2. Server DNS: VPS represet best solution for DNS Cluster to make a Geo-distributed cluster that is most secure and reliable.

    3. Server FTP: If you have a websites that offers download by user you can think to take a VPS to make a dedicated FTP server.

    4. VPN Privata: a VPS is a good solution to create a own VPN service to navigate anywhere a secure way. More informations here: VPN.

    5. Gaming: Use a VPS ensures a higher degree of safety with respect to a common configuration at home by asking protected from attacks and viruses. Moreover, like a dedicated server, a VPS can provide similar resources at a lower price.

    6. Metatrader: For who makes Forex and use Metatrader platformsuch as Expert Advisors (EA). VPS is always on so you have not to leave your PC always on. A VPS is a ideal solution for Metatrader.

    7. Backup/Storage: A VSP can be the best solution to keep in sync and secure all our data to all devices, like Dropbox, Google Drive etc .. installing software like ownCloud will allow us to have our increasingly online data.

    8. Testing: Web Agency with developers located in different places normally use dedicated servers to enable its programmers to upload to collaborate on a project and test its functioning. A VPS is perfectly suited to this purpose.
  • Why my cPanel/Plesk is still trial?

    All licenses are activated after 10 days from activation of the service in order to honor the money-back guarantee. In the meantime you can use the control panel normally without limitation.

  • Are there any automated backups?

    We do not make automatic backups of the virtual servers, the client is responsible for that themselves. We offer backup space that can be used for this purpose. With all VPS servers you have the ability to create a snapshot of the entire server, which can then be used to restore the server to that state. .

  • Whas OS can I install?

    You can install any Operating System because VPS are KVM.

  • Reliability

    The virtual disks of the virtual servers are located on a distributed SSD-based storage system. The data is redundantly saved 3 times, and is available even in the event of multiple system failures. Therefore, the chance of data loss is very low. Please note however, that you are still responsible for your data, and VPS-Managed does not provide any guarantee for potential loss of data.

  • Why does my VM have the IP

    The IPv4 address of the virtual server is a private IP, which is configured 1:1 via NAT on the public IP. Currently the private IP is the same for all: The public IP is displayed in the Client Area

  • Which network configuration must be done?

    With an automatic installation, all the necessary changes have already been made for you and you can use the server right away. With a custom installation, you need to change the network configuration yourself. Change your network configuration (IPv4) as follows: Static IP Address: Netmask: Default gateway:

  • Can I customize IP reverse (PTR Record)?

    Yes, you can do this from your Client Area.


Any questions?

Contact us