Frequently Asked Questions

What is a VPS?

A Virtual Private Server (VPS) is a virtualized server that provides dedicated resources within a shared physical server. You get guaranteed CPU, RAM, and storage with full root access and isolation from other users.

What's the difference between Managed and Unmanaged VPS?

Unmanaged VPS: You have full control and responsibility for server administration, updates, and security. Best for experienced system administrators.

Managed VPS: Our team handles all server administration, monitoring, security, updates, and technical support. You focus on your websites while we handle the infrastructure.

Do you offer a money-back guarantee?

Yes! We offer a 30-day money-back guarantee on all VPS plans. If you're not satisfied within the first 30 days, we'll provide a full refund, no questions asked.

Which operating systems do you support?

We support multiple Linux distributions including Ubuntu (18.04, 20.04, 22.04), Debian (10, 11), CentOS (7, 8), and AlmaLinux. Windows Server is available on request for dedicated servers.

Can I upgrade my VPS later?

Absolutely! You can upgrade your VPS resources (CPU, RAM, storage) at any time. Upgrades are seamless and typically completed within minutes with minimal downtime.

Do you provide backups?

Yes. Managed VPS plans include daily external backups with up to 200GB of backup storage. We can restore your data quickly if needed. Unmanaged plans can add backup services upon request.

What control panels do you offer?

We support cPanel/WHM (free with Managed VPS), Plesk, and ISPConfig. cPanel is our recommended choice for its ease of use and extensive features.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely.

How fast is your support response time?

Standard support responds within 4 hours. Managed VPS customers get priority support with response times under 30 minutes for urgent issues. We're available 24/7/365.

Is migration really free?

Yes! We provide completely free migration services for all Managed VPS customers. Our team handles the entire process including websites, databases, emails, and configurations with zero downtime.

Where are your servers located?

Our servers are located in Tier III data centers in Europe with redundant power, cooling, and network connectivity. We can arrange specific location requirements upon request.